Support
Something not working, or an idea for Lulu? Email support@learnlulu.com and we will get back to you, usually within 2 working days.
Manage or Cancel Your Subscription
Subscriptions are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Lulu. To restore a purchase on a new phone, sign in with the same Apple ID and open Lulu.
Delete Your Account
In Lulu, open Profile and tap Delete account, then confirm. This permanently deletes your saved words, review progress, streak and feedback posts, and cannot be undone. Deleting your account does not cancel an App Store subscription, so cancel that first in Settings. If you cannot open the app, email support@learnlulu.com from the address on your account.
Report a Clip or a Translation
Open the clip, tap the flag button under the video and choose what went wrong. Reports go straight to us and help fix transcripts and translations for everyone.
Suggest an Idea
On your Profile, tap Leave feedback to post on the feedback board, where other learners can like ideas too. Posts appear without your name.
Privacy
Read how Lulu handles your information in the Privacy Policy, and the rules for using Lulu in the Terms of Service.